Many items have United States shipping costs built into the price and will show as free shipping. All other items and locations will have shipping calculated at checkout. Please contact us if you think shipping is calculated incorrectly - we can take a look and refund or adjust if needed. If you are ordering from a country not supported in the shipping system, let us know and we'll get it corrected.
Orders generally ship each business day but orders placed late in the day may be shipped the next business day. Orders placed on weekends and holidays will ship the next business day.
Custom products are non-returnable and non-refundable.
Returns are accepted for defective products and only within 30 days of the order being placed. Contact us prior to returning any items or no refund will be issued. All items will be tested upon receipt and if found to be non-defective, 20% will be deducted from the refund amount. Return shipping is at the customer expense.
Refunds take 9 to 14 days to process before funds are received.
Refunds will not be issued on digital/downloadable items for any reason. Due to the nature of these products, they cannot be returned.